Refund policy

Return & Refund Policy

Last Updated: August 25, 2026

At GEA MEN™, we want you to be confident when shopping with us. Due to the personal and hygienic nature of underwear and shapewear products, we maintain the following return and refund policy.

1. Returns

For hygiene and safety reasons, GEA MEN™ underwear, shapewear, compression garments, and other intimate apparel cannot be returned or exchanged once the product has been opened, worn, or tried on.

Returns may be accepted only if:

  • You received the wrong product or size due to our error.

  • The product arrived damaged or defective.

  • The product is unused and remains in its original, unopened packaging.

  • The product received is materially different from what was ordered.

2. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging

  • A short description of the issue

Our team will review the request and, if approved, arrange a replacement or refund.

3. Size Selection

Please carefully check our size chart before placing your order.

Because GEA MEN™ products are compression garments and intimate apparel, we generally cannot accept returns or exchanges simply because the selected size does not fit, provided the correct product was delivered.

If you are unsure about your size, please contact our customer support team before ordering.

4. Refunds

Once an eligible refund is approved, the refund will be processed to the original payment method used for the purchase.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Worn or used products

  • Products that have been washed

  • Products removed from their original hygienic packaging

  • Products with missing tags or packaging

  • Products damaged after delivery due to customer handling

  • Products purchased during a sale or promotional campaign where the order was clearly marked as non-returnable

6. Order Cancellation

You may request cancellation before your order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact our customer support team for assistance.

7. How to Request a Return or Refund

To request a return or refund, contact our customer support team with:

Order Number:
Reason for Request:
Photos/Videos (if applicable):

Our team will review your request and provide the next steps.

8. Important Hygiene Notice

GEA MEN™ products are designed to be worn close to the body. For hygiene reasons, we strongly recommend checking the size chart and product specifications before opening the packaging.

9. Policy Changes

GEA MEN™ reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.

Customer Support

For return, refund, or product-related questions, please contact our customer support team through the contact details provided on our website.

GEA MEN™ — Built to Fit. Designed to Define.